Shipping policy

Shipping

Cjvzolile
Riccardo Äschultes
Königsallee 60, 40212 Düsseldorf, Germany
Email: info@cjvzolile.store
Phone: +49 211 3920784

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Statement and suspended pieces

The larger freestanding, see-through, rotating, suspended and grand central fireplaces are heavy and ship on a pallet or a large crate. Delivery is kerbside: the carrier brings it to the nearest accessible door, not into the room. Plan help, and for a suspended, recessed or wall-mounted piece a qualified installer to make the structural fixing. Accessories, burner inserts, the remote and the tabletop fire ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.